solar returns policy
Our solar returns policy – We would like to thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
returns
All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached
solar returns policy process
To return an item, please email customer service at sales@solar-range.com to advise. Place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:
The Solar Range
Unit 18 / 19
Dinan Way
Concord Road
Exmouth
EX8 4RS
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.
refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
questions
If you have any questions concerning our return policy, please contact us at:
The Solar Range
Unit 18 / 19, Dinan Way, Concord Road, Exmouth, EX8 4RS
telephone number 01395 263581